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SUPERADMIN → MedSpaOS team · VMS2026 → Practice Admin
All Practices
MedSpaOS — Super Admin
Active Practices
2
↑ 1 this month
Total Leads (30d)
47
↑ 18% vs last month
Demo Requests
3
↑ 3 this week
Sophia Calls (30d)
124
↑ 34% vs last month
VMS Aesthetics
Los Angeles, CA — 2 locations
28
Leads (30d)
89
Sophia Calls
4.8
Avg Rating
7
Active Members
Glow Aesthetics
Beverly Hills, CA — 1 location
19
Leads (30d)
35
Sophia Calls
4.6
Avg Rating
3
Active Members
+
Add New Practice
Recent Demo Requests
View All
Name Practice Challenge Status
Amaury Agoncillo
info@medspa-os.com
 VMS Aesthetics Missed Calls New
Jane Smith
jane@glowbh.com
 Glow Aesthetics No follow-up on leads Pending
Maria Torres
maria@lunaesthetic.com
 Luna Aesthetic Client reactivation Booked
Live Activity
  • Sophia answered a call at VMS Aesthetics — booking intent
    2 min ago
  • New demo request — Maria Torres, Luna Aesthetic
    14 min ago
  • Review request sent to client at Glow Aesthetics
    31 min ago
  • Lead recovery sequence started — VMS Aesthetics
    1 hr ago
  • Missed call auto-SMS sent at Glow Aesthetics
    2 hr ago
Total Leads
47
All practices
New This Week
12
↑ 4 vs last week
Booked
31
66% conversion
In Sequence
8
Lead recovery active
All Leads
NamePracticePhoneSourceStatusDate
Amaury Agoncillo
info@medspa-os.com
VMS Aesthetics818-317-5016Demo FormNewJun 24
Jane Smith
jane@glowbh.com
Glow Aesthetics310-555-0191Sophia AIBookedJun 23
Maria Torres
—
VMS Aesthetics323-555-0144Missed CallSequenceJun 23
Karen Lee
karen@email.com
Glow Aesthetics424-555-0188Sophia AIBookedJun 22
Sarah Johnson
—
VMS Aesthetics818-555-0177Missed CallLostJun 21
Total Requests
3
This month
Booked
1
33% conversion
Pending
1
Awaiting response
New
1
Not contacted
Demo Requests
NamePracticeLocationsChallengeStatusSubmitted
Amaury Agoncillo
info@medspa-os.com · 818-317-5016
VMS Aesthetics2–3Missed CallsNewJun 24
Jane Smith
jane@glowbh.com · 310-555-0191
Glow Aesthetics1No follow-up on leadsPendingJun 22
Maria Torres
maria@lunaesthetic.com
Luna Aesthetic1Client reactivationBookedJun 20
Total Applications
1
24 spots remaining
Approved
0
—
Under Review
1
—
Spots Left
24
of 25 total
Founder Applications
NamePracticeRevenue RangeChallengeStatusDate
Amaury Agoncillo
info@medspa-os.com
VMS Aesthetics——ReviewJun 18
Leads (30d)
28
↑ 12% vs last month
Sophia Calls
89
↑ 41% vs last month
Reviews Generated
14
4.8 avg rating
Reactivations
6
Clients returned
Module Status
  • Sophia AI Front Desk
    89 calls answered
  • Lead Recovery System
    8 sequences active
  • Missed Call Automation
    23 SMS sent
  • Review Engine
    14 reviews generated
  • Reactivation Campaigns
    6 clients returned
  • Membership Dashboard
    Not configured
  • Revenue Tracking
    Not connected
Live Activity
  • Sophia answered — booking intent detected
    2 min ago
  • Lead recovery touch 2 sent to Maria Torres
    45 min ago
  • Review request sent — client responded 5★
    2 hr ago
  • Missed call SMS sent — link opened
    3 hr ago
Total Calls (30d)
124
All practices
Booking Intent
68
55% of calls
Avg Duration
2:14
Minutes per call
Missed Call Recovery
41
SMS auto-sent
Recent Calls
PracticePhoneDurationIntentOutcomeTime
VMS Aesthetics818-***-50161:52BookingLink Sent2 min ago
Glow Aesthetics310-***-01912:41PricingFollow-up18 min ago
VMS Aesthetics323-***-01440:48MissedSMS Sent1 hr ago
VMS Aesthetics818-***-01773:12BookingBooked2 hr ago
Last updated: Jul 8, 2026 · 9:14 AM
Monthly Revenue
$38.4k
↑ 14% vs June
Avg / Client
$312
↑ $28 this month
New Clients
31
↑ 8 vs June
Booking Fill Rate
71%
29% slots unfilled
No-Show Rate
12%
↑ High — avg is 7%
Membership %
23%
↑ 4pts — target 35%
Lead Conversion
17%
↓ Below 28% avg
Google Rating
4.8★
+6 reviews this mo
Service Performance
Practice Health Score
74
Good — Room To Grow
Composite score across revenue trend, fill rate, no-show rate, membership %, and review velocity.
Revenue Trend
82
Booking Fill Rate
71
No-Show Rate
45
Membership %
65
Review Velocity
88
Lead Conversion
38
Sophia's Recommendations
AI analysis of your practice data — updated daily
Total Leads
28
Last 30 days
Booked
19
68% conversion
In Sequence
5
Recovery active
Lost
4
Opted out or no response
My Leads
NamePhoneSourceService InterestStatusDate
Jane Smith
310-555-0191Sophia AIBotoxBookedJun 23
Maria Torres
323-555-0144Missed CallFillerSequenceJun 23
Karen Lee
424-555-0188Sophia AIHydraFacialBookedJun 22
Sarah Johnson
818-555-0177Missed Call—LostJun 21
Lisa Chen
626-555-0133Sophia AIMembershipSequenceJun 20
Call Log
Click any row to view SMS thread
CallerTimeTypeService InterestSophia StatusRecovery
Sophia SMS Thread
Actions
Ready to Request
Automation Rules
Google Reviews
Revenue Trend
2026 2025
Revenue by Service
Recent Transactions
ClientServiceProviderDateAmountSource
Dormant Clients
Campaign Preview
Select a client to preview their Sophia-written campaign.
Returned Clients
Reactivated this month
Today's Schedule
Sophia's Top Actions
Needs your attention
Sophia's Morning Brief
AI-generated · Updated 6:00 AM daily
Practice Health
All locations
Platform Alerts
Sophia's Platform Brief
AI-generated · Updated 6:00 AM daily
Today's Appointments
Reminder Rules
Sophia sends automatically
No-Show Protection
Recent No-Shows
ClientServiceDateReminders SentSophia RecoveryOutcome
Ready to Send
Automation Rules
Client Responses
Active Referrals
Top Referrers
This month
Referral Program Rules
Ready to Ask
Happy clients Sophia can invite to refer
Practice Details
Practice Name
Tagline
Address
Phone
Email
Website
Timezone
Business Hours
Day
Open
Close
Open?
Booking Settings
Booking Link
Shared with clients via SMS & reviews
Google Review Link
Used in Sophia review requests
Cancellation Window
Minimum notice before fee applies
No-Show Fee
Today's Queue
Open Slots Today
Appointment
Sophia is live at VMS Aesthetics
Handling calls, SMS, and review responses 24/7
Phone (Vapi)
SMS (Twilio)
Google Reviews
Email (Paubox)
Click any script to expand and edit. Variables like {{name}} are replaced automatically at send time.
What Sophia knows about your practice. Sourced from Brand Brain — edit any field inline.
Simulate a client conversation. Sophia responds using your actual scripts and knowledge base.
Type your own message
1
Connect Your Practice
Sophia will scan everything and extract services, pricing, promotions, brand voice, and more.
🌐
📸
👤
🎵
🗺️
2
Upload Assets (Optional)
Service menus, price lists, brochures, consent forms, brand guidelines — any PDF or image.
📄
Drop files here or click to browse
PDF, PNG, JPG · Max 20MB per file
Typically takes 20–40 seconds · No data leaves your account
🧠
Sophia is scanning your practice
Initializing scan...
Scanning website & pages
Extracting services & pricing
Reading social media posts
Detecting promotions & offers
Analyzing brand voice & tone
Identifying team & credentials
Building knowledge base
Content Type
Publish To
About This Post
Link to Campaign or Service
Post Theme / Tone
Describe It (optional — Sophia will use this)
Post Preview
Ready to generate
✦
Sophia will write your caption, hashtags, and a visual direction prompt once you click Generate.
New Campaign
Campaign Name
Service or Product Featured
Promotion / Offer
Campaign Dates
Goal / Key Message
Schedule Post
Schedule Date & Time
Platforms
Active Members
Leads (30d)
19
↑ 8% vs last month
Sophia Calls
35
This month
Reviews
7
4.6 avg rating
Reactivations
2
Clients returned
Module Status — Glow Aesthetics
  • Sophia AI Front Desk
    35 calls answered
  • Lead Recovery System
    3 sequences active
  • Missed Call Automation
    11 SMS sent
  • Review Engine
    7 reviews
  • Reactivation Campaigns
    Not configured
  • Membership Dashboard
    Not configured
  • Revenue Tracking
    Not connected
Total Services
14
Across all categories
Active
11
Offered right now
Top Service (30d)
Botox
28 appointments
Avg Ticket
$340
Across all services
Total Products
22
In catalog
In Stock
18
Ready to sell
Low Stock
3
Reorder soon
Retail Revenue (30d)
—
Connect POS for data
← Products / —
No photo yet
Main
+
+
+
—
—
In Stock
Pricing
Retail Price
—
Cost Price
—
Margin
—
Inventory
Units in Stock
—
Reorder Point
5
SKU / Barcode
—
Size / Volume
—
Manufacturer
Brand
—
Country of Origin
—
Distributor / Rep
—
Rep Contact
—
Description
—
Key Ingredients / Actives
Usage Instructions
—
Inventory Log
  • Jun 24Initial stock entry—
Staff Notes
Total Clients
184
All time
Active (90d)
62
34% of roster
At Risk
18
60–90 days no visit
Membership Candidates
12
High-visit, no membership
Client Phone Last Visit Visits (1y) Lifetime Value Tags Stage
Lifetime Value
Total Visits
Avg Ticket
Per appointment
Last Visit
Visit History
Spend by Service
Membership
Sophia Interactions
Activity Timeline
Staff Notes
Referrals
Active Listings
12
↑ 4 new this week
Total Revenue
$8,400
↑ 22% vs last month
Booked Slots
31
Across all practices
Avg CPM
$48
↑ Above benchmark
All Ad Listings
Ad NameFormatPlacementPriceSlotsSoldStatus
Homepage Hero BannerImageMedSpa Network Homepage$499/mo33Sold OutEdit
Sophia Call SponsorAudio TagSophia AI Call Intro$299/mo52ActiveEdit
Email Newsletter Top SlotBannerWeekly Digest$199/mo22Sold OutEdit
Dashboard Sidebar AdDisplayAdmin Dashboard$149/mo61ActiveEdit
Reactivation SMS SponsorTextReactivation Sequences$249/mo40DraftEdit
Membership Upsell CardCardMembership Page$179/mo43ActiveEdit
Recent Purchases
PracticeAdAmountDateStatus
VMS AestheticsHomepage Hero Banner$499Jul 1, 2026Active
Glow AestheticsSophia Call Sponsor$299Jun 28, 2026Active
VMS AestheticsEmail Newsletter Top Slot$199Jun 25, 2026Active
Glow AestheticsDashboard Sidebar Ad$149Jun 20, 2026Active
Active Ads
2
Running this month
Ad Spend
$648
This month
Est. Impressions
14.2k
↑ 8% vs last month
Leads from Ads
11
↑ 3 new this week
My Active Ads
AdPlacementCostImpressionsLeadsRenews
Homepage Hero BannerNetwork Homepage$499/mo8,4007Aug 1Cancel
Dashboard Sidebar AdAdmin Dashboard$149/mo5,8004Aug 1Cancel
Available Ad Slots
Available
Homepage Takeover
Sophia Call Sponsor
Your brand intro plays at the start of every Sophia AI call across the network. High-frequency, captive audience.
📍 Sophia AI Calls👁 ~6k/mo🎯 3 slots left
$299/mo
2 left
Email
Newsletter Top Slot
Prime banner placement in the weekly MedSpa Network digest sent to 4,200+ owners and practitioners.
📍 Weekly Email👁 ~4.2k/mo🎯 2 slots left
$199/mo
Available
Reactivation
Reactivation SMS Sponsor
Your offer appears in the reactivation SMS sequences sent to dormant clients across all practices.
📍 SMS Sequences👁 ~3.8k/mo🎯 4 slots left
$249/mo
Sold Out
Premium
Homepage Hero Banner
Full-width hero banner on the MedSpa Network homepage. Maximum visibility for new visitors.
📍 Network Homepage👁 ~10k/mo🎯 0 slots left
$499/mo
Collect client stories, secure photo & video releases, and publish approved testimonials to your public page — all from one queue. Media can't be published without a signed release.
View Public Page ↗
Published Stories
—
Live on public page
Awaiting Approval
—
New responses in
Releases Signed
—
Photo/video cleared
Average Rating
—
Across published
M
Maya — Social Media Manager AI Subagent · Live
Maya studies the top med-spa creators, extracts what's actually working, and rewrites it for your practice — your services, your offers, your voice. She never copies a post; she models the pattern and writes an original.
Last scan: today · 6:00 AM
Recent Transactions — Today
Current Sale
Clear
ItemSKU / LotOn HandReorder AtWeekly UseDays CoverStatusActions
Purchase Orders
Recent Activity
Location Comparison — This Month
Export report
Recent Transfers
+ New transfer
Opening location #4?
Clone your services, pricing, Sophia scripts, and automations to a new location in one step — staff and inventory transfer included.
JD
Jane Smith
310-555-0191 · jane@email.com
8
Visits
$2,840
LTV
Jun 23
Last Visit
VIP Member
Services
Botox · Filler · HydraFacial
Activity Timeline
Add Note